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Frequently Asked Questions


How many customers or domains can I use my templates for?

You can use the templates for unlimited number of customers and domains.

What are credits?

The credit is our site currency and you use credits to download custom templates created with Linelabox editor. Unused credits are kept in your account for future use for exactly 12 months from the purchase date.

May I download the same template twice?

In case of download failure, you can download the same Joomla! template as many times as you need if you try again within 3 days from the first attempt. No more credits will be deducted if you download the same template. After this time interval expires, a new credit will be needed to download the template.

How can I tell how many downloads I have left?

Please visit your account area at anytime to get more information on your credit status.

What happens when the download expires?

You may continue using the templates you have downloaded. However, you will no longer be able to download your saved templates, updates nor will you receive priority support.

Do you offer refund?

Yes, we have a money back guarantee. You can request refund within 7 days of the date of purchase. We will need a valid reason to refund your payment. We can’t accept motives like “I didn’t notice this product was for Joomla!” or “I didn’t realize this template didn´t work with Joomla! 1.5” etc... All Linelabox templates are built-in Joomla! 2.5 and VirtueMart 3! version and higher. Refund is applicable for Paypal payment only.

Is account sharing allowed?

No, sharing an account is no different than distributing our materials to others. Individual accounts must be purchased by your friends. Our system allows for only 2 distinct IP address logins. If abuse is suspected, you will be subject to automatic suspension of your account privileges.

Do I need a PayPal account to pay?

Yes. You can use a pre-existing account or create a new account. We are using PayPal as a secure and trusted means of transferring all payments to our site.

Are my card details secure with PayPal?

PayPal delivers one of the most secure payment platforms in the world with over a decade of experience as a leader in online payments. Your financial information is securely stored and encrypted. In addition, your transactions are monitored 24 hours a day, by a dedicated team of security specialists whose sole purpose is to identify suspicious activity and help protect you from fraudulent transactions.

Can I modify the source code?

Of course, you can almost edit or modify any part of the template that you like. But there are some limitations to this part. You can not modify or delete our copyright code from the XML files.

Can I remove copyright from the footer template?

You may use Linelabox templates for commercial and personal use and you are authorized to make modification to our templates to fit your purposes or requests of your clients, but please don't remove Copyright link in footer of free templates, it helps promote Linelabox.

Where are all template CSS styles saved?

All CSS styles are stored in external files, not as inline elements.

How do I install a Joomla! template?

Joomla! 2.5 /3.x Template Installation Instructions
  • Go to the Joomla! administrator area of your website
  • Select the Extensions menu and Extensions Manager menu
  • Select the Browse button and choose the template zip file you have downloaded from our website to your computer
  • Select the Upload & Install button to install Linelabox Joomla! template. (Upload Package File)
  • Joomla! attempts to install Linelabox template, and if it is successful, you will see a confirmation message

How do I upgrade my template to the latest version?

To upgrade your Joomla! template to the latest version, you need to download the latest template ZIP file in your account page of Linelabox and simply reinstall your template. You will be notified about the updates of the Joomla! templates.

Do you have demos available?

Yes. Each one of our Joomla! templates and Extensions can be fully explored through our Template editor. Click here to take a look.

Can you install Linelabox template for me?

Yes we can. We offer paid installation service that can be purchased for only €22.00. Please fill out contact form and our support will install Linelabox Joomla! Template for you within 48h. Keep in mind that our support hours are Monday to Friday: 10:00am - 6:00pm.

Can I work on more templates simultaneously?

All customers can work with as many themes as they want.

I have downloaded Linelabox Joomla! template I have done, can I re-sell it to my customers?

The generated Joomla! template is released under GPL license (http://www.gnu.org/copyleft/gpl.html), so you can do whatever you want with it. You can modify the template, sell it or distribute it for free, as long as you keep the same license. The Template has the same license for free and customer accounts.

I have another question that is not listed here.

If you couldn't find answer to your question here, feel free to contact us. We will reply asap.

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