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Mathijssen
Mathijssen
Offline
Hello Mr. Support,

<blockquote>Your support</blockquote>: "In case of download failure, you can download the same Joomla! template as many times as you need if you try again within 3 days from the first attempt. No more credits will be deducted if you download the same template. After this time interval expires, a new credit will be needed to download the template!"

Referring to the above information on you're site the following: Last tree days I downloaded 5 times a template, but also had some time-out errors. When you look at my download overview you can see that it should have cost 3 credits, while in fact 5 credits were deducted. So 2 credits to many. Please correct that for me.

With kind regards,

Marcel Mathijssen
Responses (1)
  • Accepted Answer

    Wednesday, January 06 2016, 12:48 PM - #permalink
    0
    Hi Mathijssen, Please download Joomla templates here: Your account > "Downloads" tab > Templates. No more credits will be deducted.
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