Linelabox Support

Hello there! Welcome to Linelabox Support Forum. Post your question and our support specialists will help you. Look for the solution in the F.A.Q. first. Our support team is available for any questions or issues in the following working hours: Monday - Friday: 10:00 - 18:00.

Mathijssen
Mathijssen
Offline
Hello Mr. Support,

<blockquote>Your support</blockquote>: "In case of download failure, you can download the same Joomla! template as many times as you need if you try again within 3 days from the first attempt. No more credits will be deducted if you download the same template. After this time interval expires, a new credit will be needed to download the template!"

Referring to the above information on you're site the following: Last tree days I downloaded 5 times a template, but also had some time-out errors. When you look at my download overview you can see that it should have cost 3 credits, while in fact 5 credits were deducted. So 2 credits to many. Please correct that for me.

With kind regards,

Marcel Mathijssen
Responses (4)
  • Accepted Answer

    Wednesday, January 06 2016, 12:48 PM - #permalink
    0
    Hi Mathijssen, Please download Joomla templates here: Your account > "Downloads" tab > Templates. No more credits will be deducted.
    The reply is currently minimized Show
  • Accepted Answer

    Thursday, June 29 2017, 07:51 PM - #permalink
    0
    I have downloaded the same file twice within few minutes due to error and was deducted twice eventhough you say different. Why?
    The reply is currently minimized Show
  • Accepted Answer

    Wednesday, July 12 2017, 02:12 PM - #permalink
    0
    Thank you very much for nothing. Apparently you are not interested in your customers, only to get our money. I will spread the word on the social media and try to get my money back.
    The reply is currently minimized Show
  • Accepted Answer

    Wednesday, July 12 2017, 02:55 PM - #permalink
    0
    HI Henrik, sorry for late reply due to holiday. You must click on "Download" tab. In case of download failure, you can download the same Joomla! template as many times as you need if you try again within 3 days from the first attempt. No more credits will be deducted if you download the same template. After this time interval expires, a new credit will be needed to download the template!
    The reply is currently minimized Show
Your Reply

VirtueMart Admin Theme

VMADMINLAB

Responsive VirtueMart 3 Administrator Template

Download
JOIN NOW!

New Joomla! 3 Template

REVOLAB

Responsive Joomla 3 Template / VirtueMart 3 Theme

Template Demo
JOIN NOW!

Recent Discussions

I ask a refund but I don't have any answer from you... I bought your editor but...
1 day ago 0
I have modified and created a template to my liking and tested it - everything l...
1 week ago 0
Hi! I bought your VM3 admin template. I installed the package but the plugin ...
2 weeks ago 0
Zdravím, chtěl bych se zeptat, zda-li placená verze ProductXport umožňuje aut...
3 weeks ago 2

Who's Online

We have 234 guests and one member online

Linelabox.com is not affiliated with or endorsed by Open Source Matters or the Joomla Project. Joomla!® name is used under a limited license from Open Source Matters in the United States and other countries.
Copyright © 2014 Linelabox.com - Joomla! 3 / VirtueMart 3 Templates. All Rights Reserved.
Joomla! is Free Software released under the GNU General Public License. All other marks are the property of their respective owners.
LINELAB WEBDESIGN