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I can't order!


I have an account but my VAT number will not be accepted so I can't order. I am happy to pat the tax but do not get the option. Please help ASAP.


Responses (1)
  • Accepted Answer

    Tuesday, March 22 2016, 10:02 AM - #permalink
    Hi James, VAT numbers must always be entered in the valid format.
    Example: IT99999999999 for a Italy VAT number.

    Spaces and hyphens are invalid and, if entered, will cause the VAT number to be rejected. Customers from all EU countries must provide a valid VAT ID. Orders without a valid VAT ID cannot be processed. :(

    If your country is not part of the EU, select your country in the checkout page and don't fill EU VAT field.
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