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I have an issue which is costing me customers and is proving very hard to resolve. I very much hope you can help me.

Clicking the add to cart button just causes an indeterminate wait indicator to be displayed rather than the 'added to cart' dialog. This is causing customers to abandon their purchase.

However, the item is actually being added to the cart. If you click somewhere else and then go to your cart, the item is there.

I suspect the issue may be something to do with JS or JQuery, but I have not been able to resolve this.

I am running VirtueMart 3.0.8 on Joomla 3.6.5 on a dedicated server running CentOS 7 (Linux 3.10.0-514.2.2.el7.x86_64 x86_64) with Apache 2.4.6, PHP 5.4.16 and MySQL 5.7.17

Thanks in anticipation - Anton
Responses (2)
  • Accepted Answer

    Sunday, February 26 2017, 12:09 AM - #permalink
    Hi Anton, Currently I see no problem on your website everything is working correctly.
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  • Accepted Answer

    Wednesday, March 01 2017, 12:52 AM - #permalink
    Thanks for getting back to me... yes, I just sorted the issue. Apparently there was a conflict with a plugin (plug_cmvideome) following the update to Joomla 3.6.5 that broke quite a few things (login, username reminder, password reset and the add to cart modal dialog).

    The developer of the plugin (Coding Mall) worked to diagnose and resolve the problem and provided an updated plugin which fully fixed the issue.

    Just as an aside, I would highly recommend their customer service!

    Best - Anton
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